Help & Support

Find the answers to your questions on online orders, products, and services.

Local Store Help

Our in-store experts know best! Reach out to your local store for questions about their location or if you need help with your next purchase or project.

Contact Us

Have questions that aren't answered here? Contact Us and we'll get back to you with a response.

Online Orders

Looking for help with an online order? Contact Us or call us directly

Online Ordering

Online Payment

Shipping, Delivery, and In-Store Pick-Up

Returns & Exchanges

Policies

Online Pricing

Eco-fees, Environmental Fees, EHF

Online Ordering

Do I need to create an account to shop online?
No, you don’t need to create an account to place an online order. You can checkout as a guest. Creating an account does have benefits – you can save your preferred payment methods and Scene+ card, create shopping lists and more! Create an account here.

Always make sure you select your local store so you can view accurate pricing, product assortment, and to add to cart.

Most locations offer shop online, pick-up in-store services. If your local store does not support in-store pick up for online purchases, the Add to Cart will not appear. In that case, you’ll have to select a different store to complete your order.

Some items may not be available for purchase online because they are in-store exclusives or special order. Contact your local Home store to inquire about availability.

You will receive a confirmation email letting you know that we received your order.
Once you select your local store, you can click ‘Add to Cart’ when you are on product pages.
There is a maximum order quantity of 999 for any one item, but some items may have limits less than 999. Our system will alert you when you’ve hit the maximum quantity. Factors such as inventory levels might also affect the order quantity of an item. If you require larger quantities than what we offer online, contact your local store.
Yes – we follow up with flyers, promotions, expert advice and more for two years after you make a purchase. You can unsubscribe at any time. If you want to make sure you continue to hear from us, you can sign up for our emails indefinitely.